Terms and Conditions

Please read these Terms of Service carefully before using any services provided by Balloon Stories. Your use of the Services is conditioned upon your acceptance of and compliance with these Terms. These terms apply to all visitors, users, clients, customers, and others who wish to use the Service. We reserve the right, at our sole discretion, to modify or replace these Terms at any time.

Reservation of Services: To reserve the services of Balloon Stories, you must complete a purchase on this website.

Refund and cancellation: Clients have the right to cancel their order up to 3 days prior to the scheduled event. However, a cancellation fee of 50% of the total order value will be applicable. As an alternative to a refund, clients may choose to retain the full balance paid, which can be utilized towards another decoration within the next 12 months. This credit option allows clients to reschedule their event or select a different product to suit their needs. If a cancellation request is received within 72 hours before the event, we regretfully cannot process a refund or credit. This is because your product is likely already in production at this stage, and significant resources have been allocated to fulfill your order.

Arrival: Access to event location must be secured and confirmed by client to ensure timely setup. Our Staff will arrive on-site within the hour of installation time specified. Balloon Stories cannot be held responsible for delays (or incomplete decor) if reasonable amount of time is not allowed to complete decor services.

On-site Changes: Our mission is to make your event decor look great. If we are unable to complete the design as planned due to unforeseeable circumstances at the event venue, or due to Client preference we will assess a change fee if we incur any addition labor or material expense as a result of such changes.

Client Installation: Balloon Stories is not liable for the outcome of decorations/installations that are not preformed and or executed by our team. If the client elects to hang, install, mount, drop and or any other actions, they assume all risk and responsibility.

Material Guarantee: All materials are guaranteed to be as specified by the manufacturer. If a supplier discontinues a product or manufacturer changes material type, Balloon Stories reserves the right to make any last-minute changes (at our discretion based on availability of materials at time of event). We reserve the right to substitute an item of like kind and quality.

Decor Guarantee: We use only the highest quality products and techniques to build your decor. However, due to the general nature of balloons, we cannot guarantee that your balloons will remain perfect and intact. Most decor is subject to popping, “frosting” or fogging/oxidation of the colors, and/or movement from the wind. If inclement weather conditions make it difficult or impossible to produce as specified Balloon Stories will do its best to be flexible with providing decor alternatives.

Floatation times: to provide the best quality of products and the best service we need to emphasize that balloon float times are out of the control of Balloon Stories after decor is set up and delivered. Despite use of the Hi-Float product we cannot guarantee the expectancy of float time past the usual 12 hours. Due to helium being dependent on its surrounding climate, outside climate, the amount of handling amongst many other things, there may be occasions where some balloons float longer than others. We accept no responsibility for balloon float times and will advise and reiterate this condition to all customers who order in advance and require delivery ahead of the occasion date. No reimbursement of costs will be offered for balloons not floating long enough.

Decor Equipment: All re-usable non balloon equipment, including but not limited to frame, lighting, poles, fabric, etc., are the property of Balloon Stories and must remain on-site for pickup at a specified time and date. Client is responsible for all losses due to theft, vandalism, misplacement, or damage. In the event that our equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the repair or replacement cost of the item(s). Depending on the decor, we may be able to build decor items onto temporary equipment that can be purchased during the booking process.

Limitation of Liability: Neither Balloon Stories nor client will incur a liability to each other for failing to perform any obligation under this agreement if such failure results from a force majeure or any forces beyond a reasonable control. Balloon Stories is not responsible for severe inclement weather, acts of God, or other situations that may cancel or postpone setup decor services. Please note that Balloon Stories will make every effort to accommodate date changes as permitted by our schedule. In the event of incapacitating illness injury or emergency to the agreed-upon Balloon Stories shall substitute a balloon artist of equal or greater skill at no additional cost to client. If no replacement can be found Balloon Stories and client will be discharged of all obligations under this agreement and all deposits returned. There will be no refunds or discounts for loss, breakage, or failure to produce due to factors outside and beyond our control. We are not responsible for accidents or injuries related to our decor that is caused by mischief or mishandling by the client, guests, or site staff. Sensible use of balloon accessories and supervision is required for all children at all times, this will reduce the chance of accidental injury. Balloons are not toying and are for decorative purposes. Latex is a natural substance however can cause an allergic reaction in some people. Never under any circumstances inhale or allow anyone to inhale helium. In high concentration, helium is an asphyxiant and can kill. It is the client’s responsibility to ensure that foil balloons are not released into the atmosphere. The material in these balloons can conduct electricity and cause severe problems if they entwine in power lines, they are also non-biodegradable. Client agrees to indemnify and hold Balloon Stories harmless of and from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys’ fees and costs, to the extent caused by or arising out of or relating to the work of Balloon Stories.